Once you are a Divelements customer a number of benefits are available to you through our customer area. All customers are granted access to our customer area, either automatically if purchasing through us, or upon registration of the serial number(s) allocated to them by an authorized reseller. All companies licensed receive the following benefits:
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Access to all product updates for one year
All updates to the products you are licensed for will be available for you to download whenever you like during your eligibility period. Once your eligibility for free product updates has expired you can still download every release up until that time. Also, every previously released version of the product is available, should you wish to continue development with a previous version.
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Access to email technical support for one year
Should you encounter a problem using the products you are licensed for, we are here to help you. In some cases this could be a reference to the appropriate section of the product documentation or some sample code. In some cases we will produce a special hotfix build of the product to quickly address your problem.
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Allow your employees direct access to products and support
As the account holder, you have the tools within the customer area to allocate your licenses to developers within your company. Your developers can then download their products and all updates, and contact technical support directly. The license management tool also provides a quick reference of all licenses held and who they are allocated to.
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Participate in feature discussion
As users of our products, we value your input. From time to time we post feature suggestions received by us in the customer area for you to vote on. This is a great way of ensuring our products are improved in the best possible way for our customers.
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